Refund policy for consultancy fees
When and how MedicSail refunds consultancy fees: cancelling before or after work starts, what we cannot refund, outcomes and how to ask for a refund.
Last updated
Before work starts
If you cancel before we start work on your package, we refund your fee in full.
After work starts
If you cancel after we start, we refund the part of the fee for work not yet done, based on the stages set out in your written confirmation.
What we cannot refund
Fees paid to regulators, exam bodies, verification services, translators or other third parties. These are set and held by them, and their own refund rules apply.
Fees for work already completed, such as an eligibility assessment that has been delivered.
Outcomes
Our fees do not depend on a regulator's decision, an exam result or a job offer, because we do not control them. A refusal or a failed exam is therefore not, by itself, a reason for a refund. If you think we did not deliver what we agreed, tell us and we will put it right or refund fairly.
How to ask
Email [email protected] with your name and package. We reply within 5 working days and pay approved refunds to the original payment method.